Refund Policy

Effective Date: 14/7/2025

Last Updated: 14/7/2025

At eNova WorkWork, we value your trust and are committed to providing high-quality services for job seekers, freelancers, and employers across Zambia and beyond. This Refund Policy outlines the terms under which refunds may or may not be issued.

By purchasing a plan, service, or subscription on eNova WorkWork, you agree to the terms below.

1. General Policy on Refunds

All purchases made on eNova WorkWork are non-refundable, except under specific, eligible circumstances as defined in this policy. We encourage all users to review service descriptions carefully before completing a transaction.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

• Job posts, plans, or promotions that have already been activated
• Featured listings or sponsored ads that have been published
• Premium access or subscription plans used in any capacity
• Account termination due to violation of our Terms and Conditions or Community Guidelines
• Change of mind or accidental purchases not reported within 24 hours.

3. Eligible Refund Situations

You may be eligible for a partial or full refund in the following cases:

• A technical error prevented your paid feature (e.g., job post or ad) from being displayed correctly.
• You were billed multiple times for the same service.
• The service was purchased but never activated or used, and you submit a refund request within 24 hours of purchase.
• You purchased a plan, and platform-wide system failure prevented use during your subscription period (subject to verification)

All eligible refunds are subject to review and approval by the eNova WorkWork Support Team.

4. How to Request a Refund

To request a refund, please send an email to support@enovaworkwork.com with the following information:

• Full name and account email
• Invoice or transaction ID
• Date of purchase
• Reason for your refund request
• Screenshot(s), if applicable

Refund requests must be submitted within 7 days of the transaction date to be considered.

5. Refund Process and Timeline

• Once your request is received, we will acknowledge it within 24–48 business hours.
• The request will be reviewed within 5–7 business days.
• If approved, the refund will be issued via the original payment method and may take up to 7–14 business days to reflect, depending on your bank or provider.

We reserve the right to deduct any applicable processing or administrative fees from the refund amount.

6. Chargebacks and Disputes

If you initiate a chargeback through your bank or payment provider without contacting us first, your account may be temporarily or permanently suspended. We encourage users to reach out to our support team for assistance before escalating issues externally.

7. Policy Changes

eNova WorkWork reserves the right to update or modify this Refund Policy at any time. Users will be notified of major changes via email or dashboard alerts. Continued use of the platform after updates constitutes agreement to the new terms.

8. Contact Us

For refund-related inquiries or support, contact:

Email: support@enovaworkwork.com

Website: www.enovaworkwork.com

Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)